Frequently Asked Questions
- How do I sign up with Transfix?
You can easily sign-up online.
A member of our team will then follow up with you to complete the onboarding process and assist with any questions you may have. To expedite the Compliance review process, we recommend gathering the following paperwork when you sign-up:
- Authority letter
- Certificate of Insurance
- Three references
- W9 and factoring company information, if needed
All of this paperwork is required before you can begin hauling loads with Transfix. If you use a factoring company, you will be asked to provide a copy of your Notice of Assignment as well.
- How much does it cost to use all of Transfix’s tools?
Transfix is completely free to all carriers to use.
- What kind of equipment do I need to work with Transfix?
We currently have loads for the following types of equipment:
- Dry van
- Power Only
- Can I sign up through the Transfix mobile app?
No, you must sign up through a web browser here to get started.
- How do I view and accept loads?
First, you must fill out an application to be a carrier in our network. A member of our team will reach out to you to verify your business and insurance information.
- What is My Lanes?
My Lanes is a product we offer that helps give carriers access to more consistent freight that matches their preferences. Once approved to haul with Transfix, carriers can share their lane preferences directly and receive automatic instant alerts when a matching load is available.
- What is a Reserved Load?
Reserved Load is a load you have exclusive access to for 60 minutes. To earn Reserved Loads, share your lane preferences with My Lanes and we’ll instantly alert you when a matching load is available. Over time based on your performance and history with Transfix, you may be upgraded to earn Reserved Loads.
- How do I qualify for Reserved Loads?
Once you add your preferences with My Lanes and start running loads with us, we’ll automatically evaluate you for Reserved Loads. Based on your performance and history with us, we’ll let you know if you’ve earned them for a given lane.
Using the Transfix Mobile App
- How can I download the app?
For Android phones, visit the Google Play store and download the Transfix app.
For iPhones, visit the Apple App store and download the Transfix app.
Payment & Accessorials
- What is QuickPay and how do I get set up?
QuickPay allows you to be paid 2 days after your POD paperwork is approved. Payment can be remitted in either the form of a check or direct deposit (if setup prior). If you upload your paperwork via the Transfix app, QuickPay is free.
- Does Transfix work with factoring companies?
Yes. We will work with existing factoring companies to ensure you get paid according to your terms.
- Does Transfix offering factoring?
We offer the Transfix Factoring Program powered by BAMFi, with exclusive rates of 0.99% rates on factoring for loads with us and competitive rates for other loads. If you’re interested in learning more about the Transfix Factoring Program powered by BAMFi, please contact firstname.lastname@example.org.
- What accessorials does Transfix pay?
In addition to our detention and layover rates, Transfix offers the following accessorials if required on a shipment by shipment basis: stop-offs, out of route miles, driver assist, and extra weight. Drivers who track using the Transfix app are eligible for higher accessorial rates than our standard rates. To read more about our Accessorial policy, click here.