Frequently Asked Questions
- How do I sign up with Transfix?
You can easily sign-up online.
A member of our team will then follow up with you to complete the onboarding process and assist with any questions you may have. To expedite the Compliance review process, we recommend gathering the following paperwork when you sign-up:
- Authority letter
- Certificate of Insurance
- Three references
- W9 and factoring company information, if needed
All of this paperwork is required before you can begin hauling loads with Transfix. If you use a factoring company, you will be asked to provide a copy of your Notice of Assignment as well.
- How much does it cost to use all of Transfix’s tools?
Transfix is completely free to all carriers to use.
- What kind of equipment do I need to work with Transfix?
We currently have loads for the following types of equipment:
- Dry van
- Power Only
- Can I sign up through the Transfix mobile app?
No, you must sign up through a web browser here to get started.
- How do I view and accept loads?
First, you must fill out an application to be a carrier in our network. A member of our team will reach out to you to verify your business and insurance information.
- What is My Lanes?
My Lanes is a product we offer that helps give carriers access to more consistent freight that matches their preferences. Once approved to haul with Transfix, carriers can share their lane preferences directly and receive automatic instant alerts when a matching load is available.
- What is a Reserved Load?
Reserved Load is a load you have exclusive access to for 60 minutes. To earn Reserved Loads, share your lane preferences with My Lanes and we’ll instantly alert you when a matching load is available. Over time based on your performance and history with Transfix, you may be upgraded to earn Reserved Loads.
- How do I qualify for Reserved Loads?
Once you add your preferences with My Lanes and start running loads with us, we’ll automatically evaluate you for Reserved Loads. Based on your performance and history with us, we’ll let you know if you’ve earned them for a given lane.
Using the Transfix Mobile App
- How can I download the app?
For Android phones, visit the Google Play store and download the Transfix app.
For iPhones, visit the Apple App store and download the Transfix app.
Payment & Accessorials
- How can I check the payment status for a load?
Log into your Transfix dashboard and select Payments on your homepage. Enter the following three points of verification to confirm your load’s payment status:
- MC Number
- Transfix Load Number
- Pickup Date
- How do I get paid for my load?
After you have delivered your first load with us, you will receive an email from Bill.com inviting you to set up your new account. Create your account, then select your preferred method of payment either By Mail or Direct Deposit.
Now that you’ve set up your routing method, your next step is to submit your signed Bill of Lading (BOL) and any relevant paperwork to email@example.com as Proof of Delivery (POD). If you use the Transfix mobile app, you can also upload a POD directly through the app.
Our team will review your POD. Once it is approved, payment will be processed 25 days after approval for standard invoices and 2 days after approval for QuickPay invoices.
- How can I contact Transfix?
Our Accounting Team is happy to assist with any questions you may have. Please email firstname.lastname@example.org with the subject line Status of payment for Load # and include your Transfix Load Number. You can also reach our team by phone at 929-293-0395.
- When will I get paid?
Our Accounting Team processes payment every day, Monday through Friday. For Standard invoices, payment will be processed 25 days after Proof of Delivery (POD) approval.
- Want your payment sooner?
We also offer QuickPay, allowing payment to be processed 2 days after your BOL is approved , with a 2% fee applied. We’ll waive this fee for drivers who track and submit their POD using the Transfix mobile app.
Interested in signing up for QuickPay? Please follow up with your Carrier Manager for next steps.
- What is QuickPay?
QuickPay allows payment to be processed 2 days after your Proof of Delivery (POD) is approved. You have the option of selecting your payment method preference, either by check or direct deposit during the setup process. There is a 2% fee associated with each QuickPay request, but if you track and upload your paperwork through the Transfix mobile app, we will waive your fee! Please note: factored loads are not eligible for QuickPay. Please make sure to inform us if you are factored.
- My BOL was rejected. What now?
We will notify you right away if there is ever an issue with the paperwork you submit as Proof of Delivery (POD). Our POD Team will follow up with you to request specific documentation based on the reason for rejection. You may then resubmit your paperwork to email@example.com for processing.
Common reasons for POD rejection include:
- Blurriness – our team is unable to read the information from your image
- Incomplete paperwork – missing pages or accessorial receipts
- Wrong paperwork – the paperwork submitted has the wrong load number and date
- How do I get set up with ACH/Direct Deposit payment?
Please send an email to firstname.lastname@example.org with the subject Request for ACH. Once you send us an email, our third party payable solution, Bill.com will send you an email with a link to set up your bank information.
- Does Transfix work with factoring companies?
Yes, we do! Please send your Notice of Assignment to email@example.com to have your factoring set up for Transfix loads with your existing contract.
- What accessorials does Transfix pay?
- Where applicable, we offer the following accessorials on a shipment by shipment basis:
- Out-of-route Miles
- Driver Assist
- Extra Weight