According to the American Trucking Association, 93% of interstate motor carriers operate 20 or fewer trucks. One of those carriers is Ultimate Freight Cargo LLC (UFC) out of North Plainfield, NJ.
Transfix began working with UFC in 2017 when its fleet was just a single truck. In short order, UFC expanded to five trucks and the loads provided by the Transfix team have scaled right alongside them. Before working with Transfix, Delia Perez, UFC’s dispatcher, didn’t have a dedicated broker to find loads.
“What I love about Transfix is that I have a broker that calls me directly to give me the load. I’m not wasting time searching for loads, because I can count on them to reach out to me proactively. I wear a lot of hats for our company, so the fact that they can save me multiple hours on a weekly basis, allows me to devote more time to other parts of the business like billing for example,” said Perez.
Understanding UFC’s business needs was the first step in helping them scale their business from one truck to five. The next step was harnessing market data to ensure they always had loads when they needed them. In the last eight months alone, UFC has moved over 250 loads through Transfix. This consistent relationship has virtually eliminated instances of “empty miles” for UFC, simultaneously reducing their carbon footprint while maximizing revenue. According to the American Transportation Research Institute (ATRI) nearly 20% of all miles are driven with empty trailers. Pairing Transfix’s platform with unrivaled customer service has given UFC a leg up on its regional competition.
“I consider Transfix an extension of our team, in a way. For us to be successful and a healthy business, we need a partner who can give us consistent loads, and they’ve done that for us. Being able to rely on them to deliver for us has helped us grow and succeed,” remarked Perez.
Transfix supports carriers in a multitude of ways, from customer-inspired tools, like My Lanes, and features to best-in-class support. For example, our data science team mines for actionable industry insights, which helps both shippers and carriers increase their efficiency while eliminating waste. But even the most sophisticated modeling and predictive technology cannot account for every variable out on the road. When things breakdown, both literally and figuratively, our team springs into action.
“The team is very hands-on, particularly if there is a problem, they’re quick to act. From a problem with a shipper or a discrepancy with detention, they’re all over it,” said Perez.
If you’d like to learn why Delia and thousands of others have chosen Transfix to find the right loads, click here for more information.